Privacy Policy

1. Introduction

Lion Menu ("we," "our," or "us") operates the Lion Menu restaurant ordering system and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QR code ordering system, website, mobile application, and related services (collectively, the "Services").

We are committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

• Contact Information: Name, email address, phone number, postal address
• Business Information: Restaurant name, business type, ABN/ACN, business address
• Payment Information: Credit card details, billing information (processed by secure third-party payment processors)
• Order Information: Order history, preferences, dietary requirements
• Account Information: Username, password, account preferences

2.2 Technical Information

• Device Information: IP address, device type, browser type, operating system
• Usage Data: Pages visited, features used, time spent on our services
• Location Data: GPS coordinates (with your consent) for delivery services
• Cookies and Tracking: Session data, preferences, analytics information

3. How We Use Your Information

• Service Provision: Process orders, manage restaurant operations, provide customer support
• Communication: Send order confirmations, updates, promotional materials (with consent)
• Improvement: Analyze usage patterns to improve our services and develop new features
• Compliance: Meet legal obligations, prevent fraud, ensure security
• Marketing: Send relevant offers and updates (you can opt-out anytime)
• Analytics: Generate business insights and reports for restaurant partners

4. Information Sharing and Disclosure

We may share your information with:

• Restaurant Partners: Order details and customer information necessary for order fulfillment
• Service Providers: Payment processors, delivery services, cloud hosting providers
• Legal Requirements: When required by law, court orders, or government agencies
• Business Transfers: In case of merger, acquisition, or sale of assets
• Safety and Security: To protect rights, safety, and security of users and our services

We do NOT:

• Sell your personal information to third parties
• Share your information for others' marketing purposes without consent
• Transfer data outside Australia without appropriate safeguards

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to authorized personnel only
• Secure Storage: Encrypted databases and secure cloud infrastructure
• Regular Audits: Security assessments and vulnerability testing
• PCI Compliance: Payment Card Industry standards for payment processing

6. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Complaints: File complaints with us or the Office of the Australian Information Commissioner

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until account closure plus 7 years for business records
• Order History: 7 years as required by Australian tax law
• Marketing Data: Until you opt-out or withdraw consent
• Technical Logs: 12 months for security and debugging purposes

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for service functionality
• Analytics Cookies: Help us understand usage patterns
• Marketing Cookies: Personalize content and advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings.

9. Third-Party Services

Our services integrate with third-party providers:

• Payment Processors: Stripe, PayPal (subject to their privacy policies)
• Analytics: Google Analytics (anonymized data)
• Cloud Services: AWS, Google Cloud (with appropriate data protection agreements)
• Communication: Email and SMS service providers

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

11. International Transfers

While we primarily store data within Australia, some service providers may process data internationally. We ensure appropriate safeguards are in place for any international transfers, including:

• Adequacy decisions by the Australian Government
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our application

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us: